Product delivery status details will be available on payalsinghal.com once the product has been dispatched. Alternatively, customer can write in to cs@payalsinghal.com with Order Details and the order status/tracking details will be provided, as the case may be.

If in case the shipping address provided by the customer is incorrect due to which we are unable to deliver the product(s), in that case the order will be considered completed and no refund will be given. The company will attempt one more time to deliver the product after taking proper address from the customer and the customer will have to pay for the additional shipping charges.

If there are any delays in product shipment, Payal Singhal Design House LLP will inform the customer with updates on new dispatch timings and details.

SHIPPING METHODS AND COSTS

We deliver to more than 200 countries around the world, and use premium shipping service/logistics providers (B4 Express, Merchants Courier, Blue Dart, Wefast, etc, for domestic shipping within India and DHL, FedEx, etc. for international shipping), as applicable. For more information, please contact our customer care service at cs@payalsinghal.com

Free shipping within India on purchases above Rs.5000. Rs. 300 is charged for shipping within India if purchases are below Rs. 5000.

US$ 50 is charged for shipping internationally.

IMPORTANT INFORMATION

Shipping timelines are provided as guidelines only, and do not take into account possible delays caused by payment authorization, delays from shipping service provider/logistics providers, and/or any other restrictions laid out by the authorities from time to time. We aim to dispatch all orders within the shipping timelines mentioned on the respective product pages. Estimated shipping timelines are to be used as a guide only. We are not responsible for any delays caused by destination customs clearance processes. We are unable to redirect orders once items have been dispatched. All orders require a signature upon receipt.

Prices do not include duties for any country. Custom duties and other levies (if applicable) in the destination country are to be paid by the customer. Since all our products are custom made, we do not offer any refunds or exchanges. While every endeavor will be made to accurately reproduce colors, there may be slight variations in color of the actual product because of the nature of fabrics & dyes. The color of the outfit might also vary from what you see on your computer screen. We do not save or share any credit card information of our customers. As you have placed this order, it is deemed to be understood that you have gone through our privacy policy and read the 'Collection of Information' section in 1 / 2 Payal Singhal Design House LLP www.payalsinghal.com detail to understand our payment processing security measures. All transactions are subject to Mumbai jurisdiction. Please provide upto 4-6 weeks for processing and delivery of your order. You can always check the status of your order on our website in the 'My Account' section or you can email us at customersupport@payalsinghal.com By having placed this order and having clicked on the 'Agreed Terms & Conditions' check box, it is deemed to be understood that you have read, understood, agreed and will abide by the above mentioned ordering policies, terms and conditions that are explicit and non-negotiable. This is an electronic, automatically generated document and hence does not require any signatures. It is deemed that the customer has agreed to all the above mentioned policies, terms and conditions of placing the order with Payal Singhal Design House LLP

WHEN DO WE DELIVER

All orders are attempted to be delivered within the shipping timelines mentioned on the respective product pages. Further information on the order status can be provided by our customer care upon request.

TAXES & DUTIES

For Indian Customers, product prices displayed are inclusive of all taxes and duties. For International Customers, most countries are shipped to on a DDU (Delivery Duty Unpaid) basis, which means product prices displayed are exclusive of all import duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are in, payment of these at the time of delivery is necessary to release your order from customs on arrival, in case the shipment is held back by them. For more information, please write to us on cs@payalsinghal.com